Support Incidents
Support incidents are used for site problems, queries about functionality or how-to solutions.
The "My Area" section of the portal will show you all of your current company tickets, both support and change request but you can filter the list down just to support tickets by selecting the "Ecommerce Support" option from the drop-down at the top of the page:
You can also follow this link to a pre-filtered support case report: Ecommerce Support Department
If you would like to understand how to review the details of an individual support case, you can click here.
If you would like to learn more about how our support cases progress through the various statuses, click here.